Your First 30 Days

A verification call is when a member of our documentation team calls an approved applicant to verify that you actually applied for a loan or received the equipment you purchased. As you might be aware, there is always the possibility of an unauthorized individual trying to wrongfully access personal information, or take advantage of our […]

Depending on the type of your financial agreement, you may receive one of several Welcome Letters from PEAC Solutions. The Welcome Letter is generally emailed to the address provided at the time of application. If PEAC Solutions does not receive a valid email address, a Welcome Letter will be mailed to the Accounts Receivable address […]

If you haven’t received a Welcome Letter or email, please contact PEAC Solutions Customer Service.

You can review your invoice and payment history online at Customer Connect. You can also request documents online with Customer Connect.

PEAC Solutions offers you many flexible ways to make payments on your lease and loan contracts. You can make one-time or recurring payments in the following ways: Online via Customer Connect By telephone: 1-888-236-2409 –Please note a convenience fee is applied. By mail: PO Box 13604, Philadelphia, PA 19101-3604

Payments are scheduled pull up to three (3) days prior to your due date.

For registered users on Customer Connect, invoices are emailed via PDF each month to your billing email address on file. Invoices are also available via Customer Connect the next day after they are generated. For non-registered customers, invoices are mailed 22 days prior to each due date.

Contact us today by telephone at 1-888-236-2409 or via email at [email protected].

See Payment Hierarchy

See Payment Hierarchy

Please refer to the reverse side of your invoice for additional items that may be applicable to your contract.

Please contact us by telephone at 1-888-236-2409 or [email protected] to confirm if this is applicable to your contract.

Please contact us by telephone at 1-888-236-2409 or [email protected] to confirm if this is applicable to your contract.

The payoff may include additional items to complete the financial obligations on the contract.

How we apply your payments to your bill There are various categories of items listed on your invoice. These might include contract payment, taxes, miscellaneous fees and late fees. Your payment is applied to the categories due on your contract(s) in the following order: Past due items, excluding late fees, by oldest date invoiced Current […]

The best way to avoid late fees is to pay your bill on time: Online: log in to Customer Connect to set your account for recurring ACH payments Via US Mail: Include the invoice stub (the detachable section of your invoice)

In the process of financing your new equipment, you will need a PEAC Solutions W-9 form. Download the W-9 form here.

The fastest way to access your documentation is to log in to your Customer Connect account and view it there. You may also contact our customer service team, but it may take up to 72 hours to receive a response. Login to Customer Connect to request or view a copy of your: Buyout Cover Letter […]

Life of a Financing Agreement Timeline You select your equipment (if applicable*) and desired financing solution. The application is either completed online or in special cases, phoned or faxed.  A credit analyst receives your application for a decision: Approve, Decline, or Pending More Information. If accepted: A PEAC Solutions rep is notified of acceptance and […]

You’ll use this letter as a checklist to make sure you are providing all the documentation we’ll need to release your funds to you.

Use the Change of Address Form to inform us of any billing address or equipment location updates. Download Change of Address Form Email: [email protected] Fax: (856) 813-2777  How to update account receivable address Complete the Change of Address Form and send it to us via fax or email, along with proof of change, […]

Haven’t received an invoice from us? Make sure we are set up in your accounts payable system. We can provide you with a W-9.

First, log in to your Customer Connect account. Then, confirm if you have set up a threshold/amount withdraw in autopay settings, whether or not the threshold entered is enough to cover the amount invoiced, and that you manually paid the current invoice at the time of set up for autopay.

What is the Financed Equipment Insurance Requirement? Your contract may require you have insurance that protects the equipment against all risks of loss. There are two options available to you: Option 1 You can cover the equipment under an existing commercial policy. If you are required to have your equipment insured, you will receive a […]