Understanding Your Welcome Letter
- Depending on the type of your financial agreement, you may receive one of several Welcome Letters from PEAC Solutions.
- The Welcome Letter is generally emailed to the address provided at the time of application.
- If PEAC Solutions does not receive a valid email address, a Welcome Letter will be mailed to the Accounts Receivable address on file.
- If you do not receive a Welcome Letter and/or Email, but would like one, please email [email protected] to request a copy.
- Information included in the Welcome Letter/Email:
- Your PEAC Solutions Contract number
- Your Customer Connect (Account) number
- The address where your invoices will be mailed
- Please let us know if the address is not correct
- Request for update can be emailed to [email protected] or you can click on the “Address Change Form” link if included in your Welcome Email
- Your Contract Begin date
- The Equipment being Financed
- Your 1st Payment Due Date
- Your Payment Due date
- Links that may be included in the Welcome Email:
- The link to Register on our Self-serve portal, Customer Connect
- REGISTER TODAY
- “How To Read Your Invoice”
- “Download A W-9”
- Explanation of “Sales Tax”
- Explanation of “Fees”
- Explanation of “Equipment Insurance” requirements
- “Remit To Address”
- “Address Change Form”
- A link to PEAC Solutions’ “Help Center”
- The link to Register on our Self-serve portal, Customer Connect
- The Welcome Email also includes the phone number and email address for our Customer Care team should you have any additional questions or concerns.