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Understanding Your Welcome Letter

  • Depending on the type of your financial agreement, you may receive one of several Welcome Letters from PEAC Solutions.
    • The Welcome Letter is generally emailed to the address provided at the time of application.
    • If PEAC Solutions does not receive a valid email address, a Welcome Letter will be mailed to the Accounts Receivable address on file.
    • If you do not receive a Welcome Letter and/or Email, but would like one, please email [email protected] to request a copy.
  • Information included in the Welcome Letter/Email:
    • Your PEAC Solutions Contract number
    • Your Customer Connect (Account) number
    • The address where your invoices will be mailed
      • Please let us know if the address is not correct
      • Request for update can be emailed to [email protected] or you can click on the “Address Change Form” link if included in your Welcome Email
    • Your Contract Begin date
    • The Equipment being Financed
    • Your 1st Payment Due Date
    • Your Payment Due date
  • Links that may be included in the Welcome Email:
    • The link to Register on our Self-serve portal, Customer Connect
    • “How To Read Your Invoice”
    • “Download A W-9”
    • Explanation of “Sales Tax”
    • Explanation of “Fees”
    • Explanation of “Equipment Insurance” requirements
    • “Remit To Address”
    • “Address Change Form”
    • A link to PEAC Solutions’ “Help Center
  • The Welcome Email also includes the phone number and email address for our Customer Care team should you have any additional questions or concerns.

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