Home > Your First 30 Days > Understanding Your Welcome Letter

Understanding Your Welcome Letter

  • Depending on the type of your financial agreement, you may receive one of several Welcome Letters from PEAC Solutions.
    • The Welcome Letter is generally emailed to the address provided at the time of application.
    • If PEAC Solutions does not receive a valid email address, a Welcome Letter will be mailed to the Accounts Receivable address on file.
    • If you do not receive a Welcome Letter and/or email, but would like one, please email [email protected] to request a copy.
  • Information included in the Welcome Letter/email:
    • Your PEAC Solutions contract number
    • Your Customer Connect (account) number
    • The address where your invoices will be mailed
      • Please let us know if the address is not correct
      • Request for update can be emailed to [email protected] or you can click on the “Address Change Form” link if included in your Welcome Email
    • Your contract begin date
    • The equipment being financed
    • Your 1st payment due date
    • Your payment due date
  • Links that may be included in the Welcome Email:
    • The link to register on our self-serve portal, Customer Connect
    • “How to Read Your Invoice”
    • “Download a W-9”
    • Explanation of “Sales Tax”
    • Explanation of “Fees”
    • Explanation of “Equipment Insurance” requirements
    • “Remit to Address”
    • “Address Change Form”
    • A link to PEAC Solutions’ “Help Center
  • The Welcome Email also includes the phone number and email address for our Customer Care team should you have any additional questions or concerns.

Still need help?

Contact us here