Customer Connect Troubleshooting & FAQs

How do I update my billing email address for Customer Connect notifications?
Customer Connect Troubleshooting & FAQs, Manage Your Account Online with Customer Connect

To update your billing email address for Customer Connect notifications. *All the following steps must be completed for changes to…

Customer Connect not showing my payment just made
Customer Connect Troubleshooting & FAQs

Log in to your Customer Connect account then confirm if you have set up a threshold/amount withdraw in autopay settings,…

ACH Payment Issues
Customer Connect Troubleshooting & FAQs

For your convenience, PEAC Solutions accepts ACH Payments online or over the phone. There are times, however, when customers may…

Trying to register online but site says my information is wrong
Customer Connect Troubleshooting & FAQs

There are a few reasons the site will say your information is wrong: We have incorrect Fed Tax ID #…

Why does my account lock each month?
Customer Connect Troubleshooting & FAQs

Your account can become locked for different reasons: You entered your password (3 times) incorrectly, not consecutively Forget your password or…

Why is my account still showing past due when it is set up on autopay?
Additional Financing, Customer Connect Troubleshooting & FAQs, Payment FAQs, Understanding Your Invoice

First, log in to your Customer Connect account. Then, confirm if you have set up a threshold/amount withdraw in autopay…