Home > Manage Your Account > Manage Your Account Online with Customer Connect > Customer Connect Troubleshooting & FAQs > Why does my account lock each month?

Why does my account lock each month?

Your account can become locked for different reasons:

You entered your password (3 times) incorrectly, not consecutively
Forget your password or User ID
Forget your Security Question Answers
You haven’t logged in for over 60-90 days
You use a different device (Eg. laptop, phone, desktop)

If you forgot your password, follow the link below to reset it and gain access to your account.

https://account.peacsolutions.com/u_forgotpass.php

Still need help?

Contact us here

How do I update my billing email address for Customer Connect notifications?

To update your billing email address for Customer Connect notifications. *All the following steps...

Learn more →

Trying to register online but site says my information is wrong

There are a few reasons the site will say your information is wrong: We have incorrect Fed Tax ...

Learn more →

ACH Payment Issues

For your convenience, PEAC Solutions accepts ACH Payments online or over the phone. There are times,...

Learn more →

Customer Connect not showing my payment just made

Log in to your Customer Connect account then confirm if you have set up a threshold/amount withdraw ...

Learn more →

Why is my account still showing past due when it is set up on autopay?

First, log in to your Customer Connect account. Then, confirm if you have set up a threshold/amount ...

Learn more →