Manage Your Account

Why do I have to pay for damages?
End of Term FAQs

The equipment is to be returned in good working order per the terms of the agreement. The equipment is tested…

How do I return the equipment?
End of Term FAQs

After receiving your Letter of Intent, and your completed End of Term Form, we’ll review your account prior to the end…

What is an end of term letter?
End of Term FAQs

Once we receive your Letter of Intent, we respond with End of Term Letter and Form. The End of Term…

What is a letter of intent?
End of Term FAQs

Your Letter of Intent is the first step in the End of Term process. As per your contract terms, by…

What is the end of term process?
End of Term FAQs

The end of term process is for customers who lease equipment through PEAC Solutions. Upon receiving the proper written notice…

Why am I in collections before my first bill?
Collections FAQs

If you find yourself in collections before you even get started with us, please contact us immediately and we’ll do…

When You Miss Your Very First Payment
Manage Your Account

When you miss your first payment it could be for a few reasons. If any of these apply to you, please…

Timeline of a Past Due Account
Collections FAQs

Day 1: you accrue a late fee Days 5-7: you receive letter and email, and you may receive a fax…

Request Paperwork
Manage Your Account, Your First 30 Days

The fastest way to access your documentation is to log in to your Customer Connect account and view it there.…

Insurance Requirements & FAQs
Manage Your Account, Your First 30 Days

What is the Financed Equipment Insurance Requirement? Your contract may require you have insurance that protects the equipment against all…

Having Equipment Issues?
Manage Your Account

Sorry to hear you are having an issue. Please reach out to the dealer directly for any equipment issues.

Get a Buyout Quote
Manage Your Account

You can currently request a buyout quote via Customer Connect. See Find or Request Documents for more information.

Waiting on an invoice?
Understanding Your Invoice, Your First 30 Days

Haven’t received an invoice from us? Make sure we are set up in your accounts payable system. We can provide…

How do I obtain my most recent invoice?
Understanding Your Invoice

How do I obtain my most recent invoice? To view your last invoice:  Log in to Customer Connect Click on…

How to Read My Invoice
Understanding First Invoice, Understanding Your Invoice

If you have a question or a dispute about your invoice call Customer Service at (888) 236-2409. Representatives are available…

Mailing Address Updates & FAQs
Manage Your Account, Quick Links, Your First 30 Days

Use the Change of Address Form to inform us of any billing address or equipment location updates. Download Change of…