Understanding Your Welcome Letter

• Depending on the type of your financial agreement, you may receive one of several Welcome Letters from PEAC Solutions.
  • The Welcome Letter is generally emailed to the address provided at the time of application.
  • If PEAC Solutions does not receive a valid email address, a Welcome Letter will be mailed to the Accounts Receivable address on file.
  • If you do not receive a Welcome Letter and/or email, but would like one, please email [email protected] to request a copy.
• Information included in the Welcome Letter/email:
  • Your PEAC Solutions contract number
  • Your Customer Connect (account) number
  • The address where your invoices will be mailed
    • Please let us know if the address is not correct
    • Request for update can be emailed to [email protected] or you can click on the “Address Change Form” link if included in your Welcome Email
  • Your contract begin date
  • The equipment being financed
  • Your 1^st payment due date
  • Your payment due date
• Links that may be included in the Welcome Email:
  • The link to register on our self-serve portal, Customer Connect
    • REGISTER TODAY
  • “How to Read Your Invoice”
  • “Download a W-9”
  • Explanation of “Sales Tax”
  • Explanation of “Fees”
  • Explanation of “Equipment Insurance” requirements
  • “Remit to Address”
  • “Address Change Form”
  • A link to PEAC Solutions’ “Help Center”
• The Welcome Email also includes the phone number and email address for our Customer Care team should you have any additional questions or concerns.